Frequently asked questions (FAQS)
DOES THE CARPET COME WITH A PROTECTOR?
A dry soil protector comes in most carpets from the manufacturers. This is a product with wear date and is eliminated over time with daily traffic. Carpet manufacturers recommend that this protector be reapplied this protective once a year, and perhaps more often in areas of intense traffic.
HOW DOES YOUR DEODORIZER WORK TO ELIMINATE ODORS?
San Diego Steemer uses a natural bacterial enzyme action to digest the sources of organic odors such as vomit, feces, urine, milk, blood, etc. This product eliminates the organic odors with which it comes in contact. It also uses a neutralizer to give immediate relief from any odor while the enzyme is working. The key to complete the elimination of an odor is that this product must reach all contaminated surfaces. If the source causing the odor has penetrated the backing and possibly the filling, we can not guarantee the complete elimination of odor.
WHY SHOULD I HAVE A PROTECTOR APPLIED TO MY CLEAN CARPET?
As a final touch to your carpet and / or upholstery perfectly cleaned, you can professionally apply a specially formulated protector. These products help carpet and upholstery resist dirt from dry spill, water and oil based spills, by wrapping each fiber in a protective layer. This additional layer gives you more time to clean stains and spills before they penetrate into the fibers, which helps you maintain the best of your carpet and upholstery between professional cleanings. It also facilitates vacuuming and cleaning stains.
HOW LONG WILL IT TAKE TO DRY THE CARPET AFTER CLEANING?
The drying time is affected by the humidity, temperature and air flow to the area. The carpets can take 8 to 24 hours to dry completely according to the variables mentioned above. The use of clean fans in any room and the ignition of your air conditioning or heating system, depending on the time of year, can help accelerate the drying time. Be sure to leave the protection blocks under the legs of furniture and any paper used upholstered items in place until the carpet and / or furniture are completely dry to avoid
color transfer. You can walk on your carpet immediately after cleaning, but avoid wearing street shoes because they can re-dirty your carpet. We suggest wearing clean shoes with rubber soles.
WILL CARPET CKEANING GET RID OF FLEAS ON MY CARPET?
We can not guarantee that the carpet cleaning get rid of all the fleas. Generally, we recommend that the customer first kill adult fleas as the preferred method. This is something that a professional exterminator might help. Note that the carpet is not the only place where fleas lay eggs and you may want to consider treatment and cleaning your upholstery and carpets or pet bedding.
WHY THEIR PRICES VARY FROM OTHER CLEANERS?
When you compare carpet cleaning priced, be sure to ask lots of questions and keep in mind some things. Our price includes the treatment of stains, moving furniture and a 10 days satisfaction policy. There are no hidden fees or additional charges. In addition, we never make sub-contacts, so our technicians always have a well-trained, controlled background and drug control of San Diego Steemer. This is what allows us to be behind all our work.
HOW TO GUARRANTY CUSTOMER SATISFACTION WITH CARPET CLEANING?
We are pleased to work with you to correct any situation that may arise. In some cases, this may mean cleaning specific areas of concern or even re-cleaning the area in question. In the end, we are not satisfied until you are.
THEY HAVE CLEANED MY CARPET BUT THEY HAVE REAPPEARED THE STAINS. WHAT DO I HAVE TO DO?
Although most of the points are removed from the carpet do not show up again, some substances in the back of the carpet can penetrate the surface after cleaning. If this happens, contact as soon as possible.
WHAT DO YOU CONSIDER AN AREA?
Usually, an area is a room of 300 square feet (that is, 15 x 20 or approximately the size of a two-car garage). The living / dining room combos are considered two areas. Any area of over 300 square feet but less than 600 square feet has the price of two areas. Non- standard areas (bathrooms, corridors/hallways, dressing rooms, etc.) have a lower price. Keep in mind that these room sizes may according to your location.
WHAT METHOD DO YOU USE FOR CARPET CLEANING?
The method we use for carpet cleaning is the hot water extraction, commonly known a cleaning. San Diego Steemer exclusive hot water method removes the thought, deepest dirt safely and smoothly. Hot and soft water is injected and cleaning solution specially formulated in the carpet injected. Then a powerful suction extracts deep dirt, allergens, cleaning solution and 95% humidity. Is the cleaning method is the most recommended by carpet manufacturers.
DO I NEED TO VACUUM BEFORE CLEANING THE CARPET?
A light vacuum is recommended in traffic areas, but not obligatory. If necessary, the staff can pre-vacuum the area to be cleaned. In addition, the team is aspiring all the time they are cleaning.
DO YOU MOVE FURNITURE WHEN YOUCLEAN CARPETS?
No, but if necessary it would have an extra charge and we would not be responsible for electronic equipment, glassware, plants and other breakable fragile objects; we recommend you do it prior to our visit.
I HAVE YOU HEARD THAT CLEANING MY CARPET WILL MAKE IT DIRTY FAATER. IS THAT TRUE?
This problem is due to the residues left on that remain on the carpet and attract dirt. This is usually due to the use of soap in the cleaning process has not been thoroughly rinsed. Our specially formulated request and hot water extraction cleaning process leave little or no waste to attract dirt.
HOW LONG WILL IT TAKE TO CLEAN MY CARPET?
On average, it will take 20 minutes per room. That time can vary a lot depending on the amount of furniture to move, the dirt on the carpet and the necessary stain removal treatments.
DO YOU GUARANTEE THE REMOVAL OF ALL STAINS OR SPOTS ON THE CARPET?
We can not guarantee that we remove all stains or spots from the carpet. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also play a factor in this. The technician will try to determine if this is the case before cleaning, but can not always determine before attempting to remove stains.
MY CARPET WAS CLEANED AND NOW HAS BUBBLES OR RIPPLES. WHAT CAUSED THIS?
As the carpet to dries, these bubbles or waviness will begin to spread again. Once dry, they should be almost imperceptible. This is usually a sign that the carpet needed to be stretched before cleaning. If these waves do not disappear once they are completely dry, contact us as soon as possible.
SHOULD I REMOVE MY PETS WHEN THE TECHNICIAN CLEAN MY CARPET?
Yes, it is important that you keep them in safe places to avoid dirtying your carpet, escape, but mainly to avoid an altercation with the technician.